Contact information
Contact Us
If you have any questions regarding our pet accessories, harness fitment guidelines, fountain filter replacement cycles, order status, shipping, or returns, please contact our customer support team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Tail Base |
| Website: | tailbase.store |
| Email: | support@tailbase.store |
| Phone: | +61 438 181 865 |
| Business Address: | 93 Alawa Crescent, Alawa, NT 0810, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (ACST) |
Important Note: The physical address listed above is for corporate registration and administrative operations only. Please do not send returned pet supplies or parcels to this address without obtaining an authorized return warehouse address from our support team first.